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Anirbaan Kar

Service Delivery Manager Global Service Desk SME Service Desk Solution Architect ServiceNow System Administrator ServiceNow Application Designer ITSM Process Implementer Field /Onsite Support Solution Designer Captive IT Support Manager Offshore Delivery Center Head Internal IT Support Director Client Support Senior Manager Admin & Operations Head Presales Solution Design Leader IT Infra Project Manager PMP IT Service Implementation Manager Program Manager MSP Identify & Access Management (IAM) Windows Active Directory Service ITIL Expert-PRINCE2-MSP-AWS-ISO 27001 Certified Web Design-SEO & Digital Marketing Expert

Experience Summary

I have 17+ years’ work experience in Pre sales (RFP / RFI) Solution Design for Global Service Desk, Field Support (Onsite Support), Active Directory Services, Global Service Desk Support Service Management, ITIL v3 processes based IT Service Management, ServiceNow Administration, AWS Cloud System Operation/Administration, Captive (Offshore Delivery Center) Internal IT Support Service Management, Operations Management, Project & Program Management.

I am looking for better job opportunity to work as a Service Desk Solution Architect, Captive Internal IT Support Manager, Service Desk Senior Manager, Service Delivery Manager. Client Support Senior Manager, ODC Operations Director, Operations Director, Project Manager, Program Manager etc. with similar roles & responsibilities.

My Work Experience

I have worked for different MNCs with various capacities over last seventeen years.

Ani Kar is Service Desk Management, Offshore delivery center Management, Captive, IT Support, IT Service Desk, Solution Design, RFP, RFI, Presales, Solution Architecting, Service Delivery Management, Incident Management, ITIL, Service Improvement, Project Management, Transition and Transformation, Automation Expert
Cognizant

Nov 2016 – Till date

Senior Manager – Service Delivery, Service Design, Service Transition, (Global Service Desk, Field Support, Captive IT Support & Remote Infra Support)

End-to-end Scope Determination, Solution approach design, Bottom-up Solution & Cost Development, Transition & Transformation, Implementation of Global Service Desk, Field Support, Captive Internal IT Support Services, Offshore Delivery Center based IT Service Management, Service Desk Implementation-Transition-Transformation Projects & IT Support Program management. 

Ani Kar is Service Desk Management, Offshore delivery center Management, Captive, IT Support, IT Service Desk, Solution Design, RFP, RFI, Presales, Solution Architecting, Service Delivery Management, Incident Management, ITIL, Service Improvement, Project Management, Transition and Transformation, Automation Expert
Hewlett Packard Enterprise (hp)

Nov 2010 – Nov 2016

WPS Solution Architect

Solution design, Bottom-up Cost estimation, Proposal write-up for bids worth TCV M$5 – M$369 for Global Service Desk (66%), Field Support (14%), Software Distribution / Management (10%), Cross Function based on ITIL v3 process (10%). Worked on more than 300+ bids for customers of EMEA, NA, APAC regions.

Ani Kar is Service Desk Management, Offshore delivery center Management, Captive, IT Support, IT Service Desk, Solution Design, RFP, RFI, Presales, Solution Architecting, Service Delivery Management, Incident Management, ITIL, Service Improvement, Project Management, Transition and Transformation, Automation Expert
Computer Sciences Corporation (CSC)

April 2010 – Nov 2010

Team Lead – Remote Tech Support

24×7 Remote Technical Support to EMEA clients’ End-users following ITIL v3 processes (Incident Management, Problem management for Route Cause Analysis), Change management (Change Advisory Board member), SLA, Customer reporting etc.

Ani Kar is Service Desk Management, Offshore delivery center Management, Captive, IT Support, IT Service Desk, Solution Design, RFP, RFI, Presales, Solution Architecting, Service Delivery Management, Incident Management, ITIL, Service Improvement, Project Management, Transition and Transformation, Automation Expert
Convergys

Sep 1998 – Sep 2006

Team Lead – End User Support (Captive IT Support Service)

Provided 24/7 technical support to all Internal end users from Offshore delivery center (India) in-house and remote support.

My Education

I have completed 15 years Full Time formal education from Indian Government school & Engineering college.

Hooghly Institute of Technology

1994 – 1997

Civil Engineering

Mechanics, Applied Physics, Applied Chemistry, Information Technology Aided Design, CAD, Quality & Quantitative Analysis, Architectural Design.

Naihati Narendra Vidyaniketan

1992 – 1994

Higher Secondary (Class XII)


Naihati Narendra Vidyaniketan

1982 – 1992

Secondary (Class X)

English, Mathematics, Physical Science, Life Science, Geography etc.

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