Service Delivery Manager Global Service Desk SME Service Desk Solution Architect ServiceNow System Administrator ServiceNow Application Designer ITSM Process Implementer Field /Onsite Support Solution Designer Captive IT Support Manager Offshore Delivery Center Head Internal IT Support Director Client Support Senior Manager Admin & Operations Head Presales Solution Design Leader IT Infra Project Manager PMP IT Service Implementation Manager Program Manager MSP Identify & Access Management (IAM) Windows Active Directory Service ITIL Expert-PRINCE2-MSP-AWS-ISO 27001 Certified Web Design-SEO & Digital Marketing Expert
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17 years’ experience in IT Operations, Service Delivery Management, Project & Program management, End user Support Services, Customer Support & Satisfaction (Service desk, Field Support, ServiceNow, Remedy), Presales RFP/RFI Solutions Design, AWS Cloud Web dev/Sysops, ITILv3, PMP, MSP,PRINCE2.
I always Walk my Talk, I believe in Transparency, I work based on Fact & Figures, I give back ROI to employer, I believe in being flexible & accept change for betterment, I am a Servant Leader & I define myself as an Enabler of Productive Motivated Work Environment where each resource becomes his / her own motivation to do more without constant supervision.
I always look for new ways of working (processes, automation, tools) that can optimize the current operation and make it agile for future load without being burst on cost and work load. I keep myself aligned with technology innovation by gaining required knowledge by learning, completing certification and applying knowledge at correct place at the correct time based on business and operational requirement.
I always work by integrating Human Intelligence with Technology Automation. I believe in the Power of human being. I believe human is still the Best Asset of any organization, which should be optimally used through motivation, training, technology advancement and powered by utilizing machine automation. On personal front I believe in Mutual Respect. I believe each of us are unique, and we must learn from everybody’s experience. I respect hierarchy.
Open to Job Offers
To be Discussed
Permanent, Full time
Ready to Relocate
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